Cancellation & Refund Policy

At NxtGenAi, we value your trust and are committed to delivering the services we promise. This Cancellation & Refund Policy explains the terms under which cancellations and refunds are handled for our digital marketing and automation services.

1. Service Confirmation

• When a client signs the service agreement and makes an advance payment, the project is considered confirmed.

• Work on the project begins once we receive the required content, information, and approvals from the client.

2. Cancellation Window

• Clients may request cancellation within 1 to 3 days from the date of signing the agreement.

• A written cancellation request must be submitted to info@nxtgenai.io within this period.

3. Refunds

• If a cancellation request is made within the 1–3 day window, any advance payment (after deduction of administrative/setup charges, if applicable) will be refunded within 7–10 business days.

• No refunds will be provided after the 3-day cancellation period, regardless of the project status or progress.

• Payments made for monthly, quarterly, or annual service plans are non-refundable after the 3-day window.

4. Non-Refundable Items

• Costs for third-party tools, licenses, domains, hosting, or advertising budgets paid to external platforms (such as Facebook, Google, etc.) are non-refundable.

• Any completed deliverables up to the date of cancellation remain billable and are non-refundable.

5. Service Scope & Refund Exclusions

• NxtGenAi delivers only the services explicitly promised in the signed agreement.

• Dissatisfaction due to factors outside NxtGenAi’s control (such as market conditions, client’s internal changes, or third-party platform policies) does not qualify for a refund.

6. Contact for Cancellations & Refunds

All cancellation and refund requests must be sent in writing to:

Email: info@nxtgenai.io
Phone: +91 91550 77008 | +91 7488574694

Note: By engaging with NxtGenAi’s services, the client acknowledges and agrees to this Cancellation & Refund Policy.