Shipping & Delivery Policy

At NxtGenAi, we provide digital marketing, branding, web development, advertising, and business automation services. As a service-based business, we do not ship any physical goods. All services are delivered electronically or online, based on the scope agreed with the client.

1. Mode of Delivery

• All deliverables are shared through digital channels, such as:

  • Email (design files, reports, credentials)

  • Secure cloud storage links (Google Drive, Dropbox, etc.)

  • Access to platforms (social media accounts, ad managers, websites, CRMs)

  • Online project management tools (if applicable)

• No physical shipping or courier services are used.

2. Delivery Timelines

• Delivery timelines are mentioned in the Service Agreement and Service Order Form (SOF). Typical timelines include:

  • Branding & Design Deliverables: 7–14 business days

  • Static Website Development: 15–21 business days (from content approval)

  • E-commerce Website Development: 21–45 business days (based on complexity)

  • Automation Setup: 10–15 business days

  • Social Media Content: Delivered monthly as per content calendar

• Timelines may vary depending on client’s responsiveness in providing content, approvals, and access.

3. Client Responsibilities for Delivery

• Clients must provide all required content, images, and access details on time to avoid delivery delays.

• Any delays in client response will extend delivery timelines accordingly.

• NxtGenAi will not be liable for delivery delays caused by client-side issues or third-party platforms.

4. Completion & Handover

• A project is considered delivered and completed once agreed deliverables have been provided digitally.

• Website projects include:

  • Transfer of hosting access (if applicable)

  • Admin credentials for client accounts

• Branding/design projects include:

  • Delivery of source files (JPEG, PNG, PDF, AI/PSD, etc., as applicable)

• Social media/advertising projects include:

  • Campaigns set live on client-approved platforms

  • Monthly reports sent digitally

5. Non-Delivery Situations

NxtGenAi is not responsible for non-delivery in cases such as:

• Incorrect email ID or contact details provided by the client

• Client’s technical issues (e.g., email storage full, access blocked, downtime)

• Delays or restrictions caused by third-party platforms (Meta, Google, hosting providers, etc.)

6. Contact for Delivery Issues

For any questions or concerns regarding service delivery, please contact:

📧 Email: info@nxtgenai.io
📞 Phone: +91 91550 77008 | +91 7488574694

Note: By engaging with NxtGenAi’s services, the client acknowledges and agrees that services are delivered digitally only, and no physical shipping is involved.